Hilton Woodland Hills
\r Hold pre-shift meeting daily.\r Be prepared for each daily activity and review any variations with management and staff.\r Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.\r Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.\r Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.\r Supervise the staff and handle any associate situation.\r Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.\r Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.\r Ensure staff is properly groomed and uniformed at all times.\r Ensure work area cleanliness is maintained at all times.\r Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.\r Maintain close control and inventory of uniforms, supplies, and equipment.\r Prepare and post weekly schedules in accordance to guest needs and staff availability.\r Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.\r Maintain a complete and accurate set of logs.\r Prepare and submit accident or injury reports when needed.\r Be a Team Player and encourage the teamwork attitude among staff.\r Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.\r Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.\r Plan, assign and direct work of associates.\r Prepare payroll.\r Promote open channels of communication between all hotel departments.\r Ensure all associates are safety conscious and trained in safe work practices.\r Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.\r Implement proper training program and control the training of the staff to top efficiency and in accordance with Hilton policies.\r Facilitate new hire training for Engineering Team\r Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.\r\r
Additional duties:\r\r Strong technical skills in HVAC, electrical, mechanical, plumbing, carpentry, etc.\r Familiar with chillers, cooling towers, chemical treatments, pneumatics, control systems, water systems, boilers, refrigeration, compressors, etc.\r Strong energy management background.\r Responsible for overseeing capital construction and major maintenance projects.\r Current on all safety and sanitation policies and procedures that impact the property.\r Establish relationships with vendors and monitor vendors to assure quality, delivery, warranties, upgrades, etc. are consistently utilized. Work closely with vendors to assure proper pricing, delivery and maintenance.\r Maintain and refine the preventative maintenance program.\r Obtain competitive bids for all supplies and work orders.\r Implement OSHA and ADA guidelines and programs.\r\r\r\rThe Hilton Woodland Hills/Los Angeles provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to let us know the nature of your request.
Hilton Woodland Hills