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Job Details

CTI Architect

Location
Charlotte, NC

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Charlotte
North Carolina
Job Description:
Position Summary
The CTI Architect leads the design, development and implementation of architectural deliverables related to new contact center CTI applications for the Consumer, Small Business and Wealth Management LOBs. Contributes to the determination of technical and operational feasibility of solutions. Develops prototypes of the system design and works with other IT areas as appropriate throughout development and implementation processes. May lead multiple projects with competing deadlines. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor
Required Skills
Minimum 7 years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions
Previous experience with Genesys Routing (Composer/ORS)
Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML)
Desired Skills
• Architecture experience designing solutions using Genesys applications (i.e., Framework, Conversation Manager, Composer/ORS, SIP, Outbound, GVP, etc.)
• Development skills necessary to create prototypes of the system design
• Ability to lead multiple projects
Enterprise Role Description
Participates in design, development and implementation of architectural deliverables, to include components of the assessment and optimization of system design and review of user requirements. Contributes to the determination of technical and operational feasibility of solutions. Develops prototypes of the system design and works with database, operations, technical support and other IT areas as appropriate throughout development and implementation processes. May lead multiple projects with competing deadlines. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations, as well as mentor junior band 5 Architect 1's. Provides input on staffing, budget and personnel. Typically 7 or more years of architecture experience.
Posting Date
: 07/11/2018
Location
Pennington, NJ, HOPEWELL BLDG. 5, 1500 AMERICAN BLVD,
Charlotte, NC, GATEWAY VILLAGE, 800 W TRADE ST,
United States
Travel
: No
Full / Part-time
: Full time
Hours Per Week
: 40
Shift
: 1st shift
Assistance for Applicants with Disabilities
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Diversity & Inclusion
At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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