The CTI Architect leads the design, development and implementation of architectural deliverables related to new contact center CTI applications for the Consumer, Small Business and Wealth Management LOBs. Contributes to the determination of technical and operational feasibility of solutions. Develops prototypes of the system design and works with other IT areas as appropriate throughout development and implementation processes. May lead multiple projects with competing deadlines. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor
Minimum 7 years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions
Previous experience with Genesys Routing (Composer/ORS)
• Architecture experience designing solutions using Genesys applications (i.e., Framework, Conversation Manager, Composer/ORS, SIP, Outbound, GVP, etc.)
• Development skills necessary to create prototypes of the system design
• Ability to lead multiple projects
Enterprise Role Description
Participates in design, development and implementation of architectural deliverables, to include components of the assessment and optimization of system design and review of user requirements. Contributes to the determination of technical and operational feasibility of solutions. Develops prototypes of the system design and works with database, operations, technical support and other IT areas as appropriate throughout development and implementation processes. May lead multiple projects with competing deadlines. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations, as well as mentor junior band 5 Architect 1's. Provides input on staffing, budget and personnel. Typically 7 or more years of architecture experience.
Pennington, NJ, HOPEWELL BLDG. 5, 1500 AMERICAN BLVD,
Charlotte, NC, GATEWAY VILLAGE, 800 W TRADE ST,
Full / Part-time
: Full time
Hours Per Week
: 1st shift
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