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Job Details

People amp Process Consulting Associate

Company name
Jones Lang LaSalle Incorporated

Lake Forest, IL

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We are expanding our People and Process Consulting practice in the Chicagoland area and are seeking Associates and Sr. Associates to join our team.

Our People & Process consulting practice advises JLL account managers and senior CRE managers in excellence, organization development, sustainability, and employee engagement/productivity. We develop analyses, business cases, playbooks, strategic plans, organization charts, and process improvement initiatives. This role offers variety because we are always working to improve our service delivery agility as well as selling skills and our team has the opportunity to experience different clients, different industries, and different problems

Our Sr. Associate supports the development and implementation of workplace, portfolio, and CRE organizational strategies within our client’s organizations. You will enhance and expand our existing strategies expertise and capabilities through the development of new tools, techniques, and processes. You will work with other facets of JLL to facilitate cross discipline marketing and service delivery.  You will help target clients and proactively promote services. You will participate in the creation and/or maintenance of workplace, portfolio strategies/programs, energy and sustainability, and people strategies at one or multiple client locations.  You will enhance existing programs to meet client business objectives that may include reducing occupancy costs, attracting/retaining employees, improving employee productivity, etc.

Our Sr. Associate will develop enterprise and line of business strategies, recommendations, and drive implementation for our clients in the following areas:

Workplace Strategy

Portfolio Strategy

Corporate Real Estate Organizational Strategy

Six Sigma Process Design and Improvement

Corporate Real Estate Functional Assessments 

Corporate Real Estate Governance

Client Relationship Management

Performance Management Program Implementation

What this job involves:

Workplace Change Management Project Support

Support new and existing workplace transformation initiatives and ensure that they meet stated objectives on time and on budget by increasing employee adoption and usage

Develop change management programs to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees Work environment

Business processes

Systems and technology

Organizational structures

Execute the change management project plan in collaboration with other teams

Monitor implementation timelines and activities, escalating risk and resistance and preparing risk mitigation tactics

Assist the project implementation and communications teams in the development of change management communication and training content

Maintain change management resources, including presentation decks, implementation tools and resources

Partner with the other teams to ensure consistency in the workplace experience and delivery

Define and measure success metrics and monitor change progress

Required Skills:

Bachelor’s Degree in Architecture, Design or related field

1-3 years of experience in change management principles, methodologies and tools

Strong analytical skills and the ability to develop conclusions and recommendations

Ability to multi-task and work both in a team and independently within a high pressure, deadline driven environment

Ability to manage multiple and complex matters on a daily basis as well to develop solutions for  complex problems

Excellent written and verbal communication skills

Excellent customer service and interpersonal relationship skills

Position requires candidate to be on-site in a North Chicago location.

Desired Skills:

Experience in presenting to senior leaders

Experience with large-scale, phased workplace change efforts

Sound like you? Before applying its worth knowing what we are looking for:

B.A./B.S in Architecture, Design, Real Estate or associated field.  MBA highly desirable

1-3 years relevant change management experience

3 years workplace strategy or change consulting experience

Change Management formal training (LaMarsh, Prosci)

Financial/analytical skills

Project execution experience

MS Office proficient

Ability to travel up to 25%

Workplace project execution experience

Client management experience

Consulting experience

Strategic thinking skills

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at Policies/Equal Employment Opportunity and Affirmative Action.pdf

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at

[Click Here to Email Your Resumé]

Company info

Jones Lang LaSalle Incorporated
Website :

Company Profile
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.

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