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Landscape Operations Manager

Company name
Down To Earth Landscaping & Irrigation

Mount Dora, FL

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As Operations Manager for our Landscape Division, you will combine your analytical and technical knowledge with practical field experience to productively oversee this landscape maintenance and landscape installation division.\u00a0As an additional benefit, you'll also have the use of a company vehicle. Operations:\r\u2022Manage and optimize all operations to ensure significant profitability and growth.\r\u2022\tPlan and manage all projects to ensure work is according to contract and plans, safely, within budget, on time, according to high standards, and to the customer\u2019s satisfaction.\r\u2022\tSet strategic and tactical plans for your division.\r\u2022\tManage day to day operations including scheduling and organizing crews, account managers and technicians and holding them accountable.\r\u2022\tProvide hands on management, spending most of each day visiting job sites, providing quick resolution to anticipated and unanticipated problems, lending your professional and technical expertise and meeting with customers.\r\u2022\tBuilding an outstanding team - developing and working with employees to build and support a team environment.\r\u2022\tEnsuring that our high-quality service is being implemented, including understanding basic horticultural concepts and working efficiently and safely at all times.\r\u2022\tEffectively communicating with our customers to build a strong relationship and keep them satisfied by making regular site visits and meeting the property\u2019s needs.\r\u2022\tCreate and implement best practices effectively using technology, labor, fleet and equipment with key performance metrics.\r\u2022\tPrepare and deliver accurate and timely reports.\r\u2022\tEnsure organized, clean, safe and efficient work environments. This includes clean and organized sites and well-maintained equipment, vehicles, tools, and safety gear.\r\u2022\tDemonstrate proficient knowledge and practical expertise of commercial landscape maintenance with the ability to roll up your sleeves to work and train crews and technicians when necessary.\r\u2022\tPrompt investigation and resolution of all complaints and emergencies. Customer Service: \u2022\tDemonstrate a high regard for customer service, client relationships, retention, and profitability to ensure long term growth.\r\u2022\tBecome the \u201cgo to\u201d person ensuring high customer relations, retention, renewals and enhancements.\r\u2022\tEnsure highest customer satisfaction through regular quality control site visits, regular and continuous communications with customers to improve relationships and prompt responses to all client communications resolving complaints in a professional manner. Leadership:\r\u2022\tHire, train, develop, motivate and mentor to form high performing, high morale, result-oriented teams and crews focused on high quality commercial landscape maintenance, safety, productivity, profitability, and customer satisfaction.\r\u2022\tShare our passion for performance, customer service, growth, revenue and profitability by leading, training and motivating each person to maximize their contribution and be a member of a high-performance team.\r\u2022\tCommunicate and collaborate with senior management and sales. Financial: \u2022\tOversee all billing for your division. Work directly with each Project Manager to ensure all work is billed correctly each month and look for opportunities to maximize profitability.\r\u2022\tReview monthly P&L\u2019s to look for opportunities to become more efficient and profitable. Earth Landscape, Irrigation & Golf was founded in 1989, and started as a landscape & irrigation installation company.In 1995, DTE expanded to include a landscape maintenance division due to increasing demand from its preferred clients. DTE Golf acquired its first golf course maintenance contract in 2008 and it has become the company\u2019s fastest growing division. Today, DTE has over 700 team members that operate throughout the entire state of Florida, managing over 350 landscape maintenance contracts & 14 golf facilities with 378 holes. We are an Equal Opportunity Employer.

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Down To Earth Landscaping & Irrigation

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